Are your machines refurbished or brand new?
We offer both. Each product listing clearly indicates whether the item is new or refurbished. Refurbished machines are carefully inspected, repaired, and tested to meet quality standards.
How can I contact customer service?
You can reach our customer support team via email at [email protected] or by using the contact form on our website.
How can I place my order?
Go to our website, add the game you want to your cart, and proceed to place your order directly on the website.
How can I track my order?
After we confirm and process your order and ship, you’ll receive a shipping confirmation email containing your tracking number.
How much is shipping & how long does it take?
We do offer Free shipping within the SA, and shipping takes about 7-10 business days.
Do you accept returns and exchanges?
Yes. We gladly accept returns and exchanges on all products—whether defective or non-defective—as long as the item is in new and unused condition. Products must be unused and in their original packaging, and the return or exchange must be initiated within 30 days of the delivery date. To start a return or exchange, follow the instructions included in your package or contact our support team.
How do I return a product?
All returns are processed by mail. Every package includes a prepaid return shipping label, so you won’t incur any shipping costs when sending items back to us. There are no restocking or return shipping fees, making the process simple and free.
How long does it take to get a refund?
Once we receive your returned item and confirm it meets the required conditions, we will process your refund within 10 business days. Refunds are issued to the original method of payment.
Do you offer a warranty on your products?
Yes. All pinball and arcade games purchased from Retro Arcade Games include a 2-year limited warranty, covering manufacturing defects and hardware malfunctions under normal residential usage conditions.
What Payment Methods do you accept?
We accept payment via Credit & debit cards, Wire bank transfer, Zel, le aCash Appapp. Also, all prices are in USD.
Are tincludedludes in the price?
Yes, taxis are already included in our prices; all displayed prices are prices after tax.
