Shipping Policy
Welcome to Retro Arcade Games. This Shipping Policy outlines the terms and conditions governing the shipment and delivery of our products. By placing an order through our website, you agree to the terms set forth below. These terms are designed to ensure transparency and set clear expectations for both parties.
1. General
We are the operator of https://retroarcadegames.us/, referred to as “we,” “us,” and “our.” By placing an order through our website, you agree to comply with the following shipping terms and conditions.
Subject to Availability:
While we strive to maintain accurate inventory levels, discrepancies may occur. In such cases, we will fulfill available items and notify you regarding any delays or out-of-stock products.
2. Shipping Coverage
We currently offer free nationwide shipping within the United States.
At this time, we do not ship internationally. Any future updates to our shipping regions will be reflected in this policy.
All orders are shipped directly from our facility located at:
3727 California Ave SW, Seattle, WA 98116, United States
3. Shipping Costs
All orders qualify for free shipping. There are no additional shipping fees, handling charges, or hidden costs applied at checkout.
4. Order Processing
Order Cut-Off Time: 5:00 PM (GMT-08:00) Pacific Standard Time
Handling Time: 1–3 business days (Monday–Friday, excluding holidays)
Orders placed after the cut-off time or on weekends will be processed on the next business day.
5. Shipping & Delivery
Carrier: All shipments are handled by FedEx Ground Shipping
Transit Time: 8–10 business days within the continental United States
Packaging: All arcade and pinball machines are securely packaged and palletized to ensure safe transport
Delivery times are estimates and may vary due to external factors such as weather or carrier delays.
6. Tracking Notifications
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
If tracking details are not received within 24 hours of shipment, please contact our support team.
7. Change of Delivery Address
Requests to change the delivery address must be made prior to dispatch. Once an order has been shipped, we are unable to modify the delivery address.
8. Delivery Issues
If your order is delayed beyond the estimated delivery timeframe, or if there are any issues upon delivery, please contact us immediately so we can assist.
9. Damaged Shipments
If your package arrives damaged, we recommend:
Refusing delivery where possible, or
Contacting us immediately if the item has already been received
We will work with the carrier to resolve the issue promptly.
10. Cancellations
Orders may be canceled prior to dispatch. Once an order has been shipped, cancellations are no longer possible and will be subject to our return policy.
11. Shipping Currency
All prices and transactions on our website are listed in U.S. Dollars (USD).
12. Customer Support
For any questions regarding shipping, delivery, or tracking, please contact us:
Retro Arcade Games
📍 3727 California Ave SW, Seattle, WA 98116, United States
📞 +1 360-428-9268
📧 [email protected]
Office Hours: 9:00 AM – 9:00 PM (Monday to Sunday)
Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
