Payment Policy

Last Updated: June 2025

At Retro Arcade Games, we are committed to providing a secure, transparent, and reliable purchasing experience. This Payment Policy explains how payments are processed, accepted, and verified when placing an order through our website.

Accepted Payment Methods

We currently accept the following payment methods:

  • Wire Bank Transfer
  • Direct Bank Transfer (Bitcoin, Zelle)

All payments must be made in United States Dollars (USD) unless otherwise specified during checkout.

Order Confirmation

After submitting your order, you will receive an order confirmation email acknowledging receipt of your purchase request. This confirmation does not constitute acceptance of the order.

Orders are considered confirmed only after:

  • Payment has been successfully received and verified.
  • The billing information has been validated.
  • The ordered item is available for fulfillment.

We reserve the right to cancel or refuse any order at our sole discretion in cases involving pricing errors, product availability issues, suspected fraud, or violations of our Terms & Conditions.

Bank Transfer Instructions

When selecting Bank Transfer at checkout:

  1. Complete your order through our website.
  2. Transfer the exact amount shown on your order confirmation.
  3. Include your Order Number as the payment reference.
  4. Send payment within 3 business days of placing the order.

Banking details will be provided on the checkout confirmation page and in your order confirmation email.

Failure to submit payment within the required timeframe may result in automatic order cancellation.

Payment Verification

For security and fraud-prevention purposes, we may require additional verification before processing certain orders.

This may include:

  • Confirmation of account ownership
  • Verification of billing information
  • Proof of payment documentation

Orders remain pending until payment verification is completed successfully.

Processing Time

Bank transfers may require 1–3 business days to clear, depending on the financial institutions involved.

Orders will enter processing only after funds have been successfully received and confirmed by our finance department.

Pricing and Currency

All prices displayed on our website are listed in USD.

Customers are responsible for:

  • Bank transfer fees charged by their financial institution
  • Currency conversion fees imposed by their bank
  • Any intermediary banking charges associated with international transfers

Retro Arcade Games is not responsible for fees deducted by third-party banking institutions.

Taxes

Applicable sales taxes, where required by law, will be calculated and displayed during checkout before order completion.

Customers are responsible for any import duties, customs fees, VAT, GST, or other taxes imposed by their local jurisdiction for international shipments.

Order Holds and Non-Payment

Orders not paid within the designated payment period may be:

  • Placed on hold
  • Delayed
  • Cancelled without prior notice

Inventory is not guaranteed until full payment has been received and verified.

Fraud Prevention

To protect our customers and business operations, we reserve the right to:

  • Refuse suspicious transactions
  • Request additional identity verification
  • Delay shipment pending payment review
  • Cancel orders associated with fraudulent activity

Any attempted fraudulent transaction may be reported to the appropriate financial institutions and regulatory authorities.

Refunds

Approved refunds will be issued according to our Return & Refund Policy and will be sent back through the original payment channel whenever legally and technically possible. Refund processing times may vary depending on banking institutions.

Payment Security

We employ reasonable administrative, technical, and organizational safeguards to protect customer information and payment-related data. Personal information collected during checkout is handled in accordance with our Privacy Policy.

Contact Us

Business name: Retro Arcade Games

Address: 502 Maynard Ave S, Seattle, WA 98104, United States

Phone: +1 360-428-9268

Email: sales@retroarcadegames.us

Working hours: Monday to Sunday; 09:00 AM to 06:00 PM – PST