Frequently Asked Questions (FAQs)
Orders & Purchasing
How do I place an order?
Simply browse our collection, add your desired products to your cart, and proceed to checkout. Follow the checkout instructions and complete your payment using the available payment method.
Will I receive an order confirmation?
Yes. Once your order is successfully submitted, you will receive an order confirmation email containing your order details and payment instructions.
Can I modify or cancel my order?
Orders may be modified or canceled only before they enter processing or fulfillment. Please contact our support team as soon as possible if you need assistance.
How do I know if my order has been accepted?
Orders are considered accepted only after payment verification and order review have been completed. An order confirmation email does not guarantee acceptance of an order.
Payment
What payment methods do you accept?
We currently accept Bank Transfer/Wire Transfer payments as displayed during checkout.
How long does payment verification take?
Payment verification typically takes 1–3 business days, depending on your financial institution and transfer method.
What happens if I do not complete my payment?
Orders with unpaid balances may be placed on hold or automatically canceled after the payment deadline.
Do I need to pay bank transfer fees?
Customers are responsible for any fees charged by their bank, intermediary banks, or currency conversion providers.
Related: Payment Policy
Shipping & Delivery
Do you ship nationwide?
Yes. We ship to eligible locations within the United States and, where available, select international destinations.
How long does shipping take?
Delivery times vary depending on product availability, destination, carrier schedules, and order volume.
Will I receive tracking information?
Yes. Tracking information will be provided once your order has been processed and shipped.
Can shipping delays occur?
While we strive to meet estimated delivery times, delays may occasionally occur due to carrier issues, weather conditions, customs inspections, or other circumstances beyond our control.
Related: Shipping Policy
Products
Are your products tested before shipment?
We make reasonable efforts to ensure products meet quality standards before shipment.
Will the product look exactly like the photos?
Product images are provided for illustration purposes. Actual products may vary slightly in appearance, packaging, or specifications.
What if an item becomes unavailable after I order?
If an item becomes unavailable, we may contact you regarding alternative options, order adjustments, or a refund where applicable.
Returns & Refunds
What is your return policy?
Returns are subject to the conditions outlined in our Return & Refund Policy.
How do I request a return?
Contact our support team with your order number and details regarding your request.
When will I receive my refund?
Approved refunds are typically processed within several business days, although actual receipt times may vary depending on banking institutions.
Are shipping fees refundable?
Shipping fees are generally non-refundable unless otherwise required by law or stated in our Return & Refund Policy.
Related: Return & Refund Policy
Security & Privacy
Is my personal information secure?
We use reasonable security measures to help protect customer information and maintain a secure shopping environment.
How is my information used?
Information is collected and processed in accordance with our Privacy Policy.
Do you share customer information with third parties?
We may share information with trusted service providers when necessary to process orders, provide services, comply with legal obligations, or protect our business interests.
Related: Privacy Policy
Account & Website Usage
Do I need an account to place an order?
In most cases, guest checkout may be available. However, creating an account can help you manage orders and access order history.
Why can’t I access my account?
If you experience login issues, please use the password recovery feature or contact support.
Do you guarantee uninterrupted website availability?
While we strive to maintain website availability, we cannot guarantee uninterrupted access at all times due to maintenance, updates, or technical issues.
Related: Terms of Service
Contact Us
Business name: Retro Arcade Games
Address: 502 Maynard Ave S, Seattle, WA 98104, United States
Phone: +1 360-428-9268
Email: sales@retroarcadegames.us
Working hours: Monday to Sunday; 09:00 AM to 06:00 PM – PST