FAQ
1. Do you offer free shipping?
Yes! We provide free shipping within the United States for all orders.
2. Do your products come with a warranty?
Yes. Every product includes a 2-year limited warranty covering defects in materials and workmanship under normal use.
3. What should I do if my order arrives damaged or defective?
Contact us at [email protected] within 48 hours of delivery. We may request photos or videos and will provide a replacement, repair, or refund.
4. Can I return or exchange my order?
Yes! At Retro Arcade Games, you can return or exchange both new and used products, including items that are opened or slightly used.
5. How long does it take to process a refund?
Refunds are processed within 10 business days after we receive and inspect the returned item.
6. Can I cancel my order?
You can cancel an order before it ships for a full refund. Orders that have already shipped cannot be canceled but can be returned following our Return & Refund Policy.
