Warranty Policy

Last Updated: 2025-10-16

At Retro Arcade Games, we stand behind the quality and reliability of every machine we sell. All pinball and arcade games purchased from retroarcadegames.us include a 2-year limited warranty, covering manufacturing defects and hardware malfunctions under normal residential usage conditions.

1. Warranty Coverage

This 2-year limited warranty covers:

  • Defects in materials and workmanship

  • Hardware malfunctions under normal use

  • Replacement or repair of defective parts at no additional cost

All machines are fully inspected, serviced, and tested before shipping to ensure top performance and long-term reliability.

2. What’s Not Covered

This warranty does not cover:

  • Damage resulting from misuse, neglect, or accidents

  • Normal wear and tear (including scratches, decals, or cosmetic damage)

  • Unauthorized modifications, repairs, or tampering

  • Damage caused by power surges, water exposure, or improper electrical setup

  • Commercial or rental use unless otherwise specified in writing

3. How to Request Warranty Service

If you experience an issue with your machine:

  • Contact us at [email protected] with your order number, a detailed description of the issue, and photos or videos if applicable.

  • Our support team will review your claim and determine the best solution.

  • If the issue qualifies under warranty, we’ll arrange a repair, replacement, or provide necessary parts at our discretion.

Shipping & Repairs

  • If a replacement part is required, we will ship it at no cost.
  • If a repair is needed, we may request the product to be returned for servicing. The customer may be responsible for shipping costs.

5. Limitation of Liability

Retro Arcade Games is not liable for indirect, incidental, or consequential damages resulting from the use or inability to use our products.
Our liability is limited solely to the repair or replacement of defective products covered under this warranty.

6. Contact Us

If you have questions about this warranty or need to submit a claim, please contact us:

Business Name: Retro Arcade Games

Address: 3727 California Ave SW, Seattle, WA 98116, United States

Phone: +1 360-428-9268

Email:[email protected]

Office Hours: 9am – 6pm (Monday to Sunday)

Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)