Shipping Policy

Last Updated: 2025-10-16

At Retro Arcade Games, we’re committed to delivering your order quickly, safely, and at no additional cost. This page outlines everything you need to know about our shipping process.

Shipping Area

  • We currently offer Free Nationwide shipping across the United States.
  • At this time, we do not ship internationally. Any updates or expansions to our shipping areas will be reflected in this policy.
  • We ship directly from our Seattle, Washington facility at 3727 California Ave SW, Seattle, WA 98116, United States.

Shipping Carrier

  • All orders are shipped via FedEx Ground Shipping.
  • FedEx ensures safe handling, reliable tracking, and timely delivery for every arcade and pinball machine we ship.

Order Processing

  • Order Cut-Off Time: 05:00 PM ((GMT-08:00) Pacific Standard Time), Monday through Sunday.

  • Processing Time: Orders are processed and dispatched within 1–3 business days, Monday through Sunday (excluding weekends and holidays).

  • Orders placed after the cut-off time or on weekends will begin processing the next business day.

Shipping & Delivery

  • Delivery Time: Estimated 7–10 business days, Monday through Sunday, within the continental United States.

  • Shipping Cost: Free shipping on all orders — no hidden fees, handling charges, or additional costs at checkout.

  • Packaging: Each machine is securely packaged and palletized for safe transit.

Order Confirmation & Tracking

Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number.

If you do not receive your tracking details within 24 hours of shipment, please contact our support team.

Shipping Currency

All prices, shipping costs, and transactions on retroarcadegames.us are listed in U.S. Dollars (USD).

Customer Support

If you have questions about your delivery, tracking, or shipping options, our support team is here to help:

Retro Arcade Games

Address: 3727 California Ave SW, Seattle, WA 98116, United States

Phone: +1 360-428-9268

Email: [email protected]

Office Hours: 9:00 AM – 6:00 PM (Monday to Sunday)

Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)