Shipping Policy
Last Updated: 2025-10-16
At Retro Arcade Games, we’re committed to delivering your order quickly, safely, and at no additional cost. This page outlines everything you need to know about our shipping process.
Shipping Area
We currently offer Free Nationwide shipping across the United States.
At this time, we do not ship internationally. Any updates or expansions to our shipping areas will be reflected in this policy.
We ship directly from our Seattle, Washington facility at: 3727 California Ave SW, Seattle, WA 98116, United States
Shipping Carrier
All orders are shipped via FedEx Ground Shipping.
FedEx ensures safe handling, reliable tracking, and timely delivery for every arcade and pinball machine we ship.
Order Processing
Order Cut-Off Time: 3:00 PM ((GMT-08:00) Pacific Standard Time), Monday through Friday.
Processing Time: Orders are processed and dispatched within 1–2 business days (excluding weekends and holidays).
Orders placed after the cut-off time or on weekends will begin processing the next business day.
Shipping & Delivery
Delivery Time: Estimated 5–7 business days within the continental United States.
Shipping Cost: Free shipping on all orders — no hidden fees, handling charges, or additional costs at checkout.
Packaging: Each machine is securely packaged and palletized for safe transit.
Order Confirmation & Tracking
Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number.
If you do not receive your tracking details within 24 hours of shipment, please contact our support team.
Shipping Currency
All prices, shipping costs, and transactions on retroarcadegames.us are listed in U.S. Dollars (USD).
Customer Support
If you have questions about your delivery, tracking, or shipping options, our support team is here to help:
Retro Arcade Games
Address: 3727 California Ave SW, Seattle, WA 98116, United States
Phone: +1 360-428-9268
Email: [email protected]
Office Hours: 9:00 AM – 6:00 PM (Monday to Sunday)
Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Jonathan Price (verified owner) –
The whole process was smooth and the machine is perfect.
Abigail Coleman (verified owner) –
Customer service was responsive and the machine is gorgeous.
Hannah Simmons (verified owner) –
Everything works flawlessly and looks amazing.
Natalie Brooks (verified owner) –
Great communication and the machine arrived in perfect condition.
Daniela Chavez (verified owner) –
Brings back all the nostalgia, plays like a dream.
Kevin Phillips (verified owner) –
I love how authentic it feels.
Jason Ward (verified owner) –
I’m really impressed with the craftsmanship.
Ryan Walker (verified owner) –
Really happy with the performance and look.
Tyler Reid (verified owner) –
Lights, sounds, gameplay — everything feels authentic.
Vanessa Parker (verified owner) –
The quality is outstanding and shipping was super fast.
Madison Evans (verified owner) –
The artwork and gameplay are on point, I’m really happy with it.
Joseph Daniels (verified owner) –
Feels brand new and looks even better in person.
Olivia Stevens (verified owner) –
Top quality from start to finish.
Brianna Kelly (verified owner) –
You can tell real care went into the restoration.
Michael Turner (verified owner) –
Classic gameplay with modern reliability, I love it.
Brandon Mitchell (verified owner) –
Perfect addition to my home setup.
Daniel Brooks (verified owner) –
Five stars without hesitation.
Rebecca Armstrong (verified owner) –
The cabinet and playfield look fantastic.
Trevor Hayes (verified owner) –
Fantastic restoration work, worth every penny.
Marcus Lane (verified owner) –
The artwork is gorgeous and everything functions perfectly.
Megan Bryant (verified owner) –
I’m blown away by how good this pinball machine looks and plays.
Laura Peterson (verified owner) –
Arrived exactly as described and ready to play.