Shipping Policy
Last Updated: 2025-10-16
At Retro Arcade Games, we’re committed to delivering your order quickly, safely, and at no additional cost. This page outlines everything you need to know about our shipping process.
Shipping Area
We currently offer Free Nationwide shipping across the United States.
At this time, we do not ship internationally. Any updates or expansions to our shipping areas will be reflected in this policy.
We ship directly from our Seattle, Washington facility at: 3727 California Ave SW, Seattle, WA 98116, United States
Shipping Carrier
All orders are shipped via FedEx Ground Shipping.
FedEx ensures safe handling, reliable tracking, and timely delivery for every arcade and pinball machine we ship.
Order Processing
Order Cut-Off Time: 3:00 PM ((GMT-08:00) Pacific Standard Time), Monday through Friday.
Processing Time: Orders are processed and dispatched within 1–2 business days (excluding weekends and holidays).
Orders placed after the cut-off time or on weekends will begin processing the next business day.
Shipping & Delivery
Delivery Time: Estimated 5–7 business days within the continental United States.
Shipping Cost: Free shipping on all orders — no hidden fees, handling charges, or additional costs at checkout.
Packaging: Each machine is securely packaged and palletized for safe transit.
Order Confirmation & Tracking
Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number.
If you do not receive your tracking details within 24 hours of shipment, please contact our support team.
Shipping Currency
All prices, shipping costs, and transactions on retroarcadegames.us are listed in U.S. Dollars (USD).
Customer Support
If you have questions about your delivery, tracking, or shipping options, our support team is here to help:
Retro Arcade Games
Address: 3727 California Ave SW, Seattle, WA 98116, United States
Phone: +1 360-428-9268
Email: sales@retroarcadegames.us
Office Hours: 9:00 AM – 6:00 PM (Monday to Sunday)
Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Rebecca Armstrong (verified owner) –
Everything was packaged securely and arrived safely.
Christopher Adams (verified owner) –
Very pleased — everything looks and works like new.
Jason Ward (verified owner) –
Feels brand new and looks even better in person.
Paige Roberts (verified owner) –
The artwork and gameplay are on point, I’m really happy with it.
Eric Bennett (verified owner) –
Really happy with the performance and look.
Emily Carter (verified owner) –
You can tell real care went into the restoration.
Alicia Perry (verified owner) –
Classic gameplay with modern reliability, I love it.
Olivia Stevens (verified owner) –
Everything works flawlessly and looks amazing.
Chloe Fisher (verified owner) –
Customer service was responsive and the machine is gorgeous.
Madison Evans (verified owner) –
It came fully working and ready to enjoy.
Heidi Warren (verified owner) –
The quality is outstanding and shipping was super fast.
Anthony Rivera (verified owner) –
It’s fun, reliable, and beautifully restored.
Hannah Simmons (verified owner) –
Great communication and the machine arrived in perfect condition.
Tyler Reid (verified owner) –
Showed up on time and looks incredible.
Zachary Collins (verified owner) –
Exactly what I hoped for and more.
Aaron Kelley (verified owner) –
The cabinet and playfield look fantastic.
Trevor Hayes (verified owner) –
Brings back all the nostalgia, plays like a dream.
Brianna Kelly (verified owner) –
I’m blown away by how good this pinball machine looks and plays.
Katelyn Ross (verified owner) –
Lights, sounds, gameplay — everything feels authentic.
Jonathan Price (verified owner) –
The artwork is gorgeous and everything functions perfectly.
Dylan Harris (verified owner) –
Honestly better than I expected, plays beautifully.
Joseph Daniels (verified owner) –
Very impressed with the build quality and quick delivery.
Michael Turner (verified owner) –
It looks brand new and plays perfectly.
Sophia Hughes (verified owner) –
The sound and mechanics are spot on.