Shipping Policy
Last Updated: 2025-10-16
At Retro Arcade Games, we’re committed to delivering your order quickly, safely, and at no additional cost. This page outlines everything you need to know about our shipping process.
Shipping Area
We currently offer Free Nationwide shipping across the United States.
At this time, we do not ship internationally. Any updates or expansions to our shipping areas will be reflected in this policy.
We ship directly from our Seattle, Washington facility at: 3727 California Ave SW, Seattle, WA 98116, United States
Shipping Carrier
All orders are shipped via FedEx Ground Shipping.
FedEx ensures safe handling, reliable tracking, and timely delivery for every arcade and pinball machine we ship.
Order Processing
Order Cut-Off Time: 3:00 PM ((GMT-08:00) Pacific Standard Time), Monday through Friday.
Processing Time: Orders are processed and dispatched within 1–2 business days (excluding weekends and holidays).
Orders placed after the cut-off time or on weekends will begin processing the next business day.
Shipping & Delivery
Delivery Time: Estimated 5–7 business days within the continental United States.
Shipping Cost: Free shipping on all orders — no hidden fees, handling charges, or additional costs at checkout.
Packaging: Each machine is securely packaged and palletized for safe transit.
Order Confirmation & Tracking
Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number.
If you do not receive your tracking details within 24 hours of shipment, please contact our support team.
Shipping Currency
All prices, shipping costs, and transactions on retroarcadegames.us are listed in U.S. Dollars (USD).
Customer Support
If you have questions about your delivery, tracking, or shipping options, our support team is here to help:
Retro Arcade Games
Address: 3727 California Ave SW, Seattle, WA 98116, United States
Phone: +1 360-428-9268
Email: [email protected]
Office Hours: 9:00 AM – 6:00 PM (Monday to Sunday)
Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Nicole Webb (verified owner) –
Fantastic restoration work, worth every penny.
Jonathan Price (verified owner) –
Everything was packaged securely and arrived safely.
Lauren Long (verified owner) –
The artwork is gorgeous and everything functions perfectly.
Ryan Walker (verified owner) –
Amazing value for the quality.
Adam Spencer (verified owner) –
Great communication and the machine arrived in perfect condition.
Alicia Perry (verified owner) –
The whole process was smooth and the machine is perfect.
Ashley Bishop (verified owner) –
Great buying experience and terrific machine.
Sophia Hughes (verified owner) –
Very pleased — everything looks and works like new.
Cody Myers (verified owner) –
It’s fun, reliable, and beautifully restored.
Samantha Powell (verified owner) –
Brings back all the nostalgia, plays like a dream.
Heidi Warren (verified owner) –
Everything works flawlessly and looks amazing.
Anthony Rivera (verified owner) –
I love how authentic it feels.
Vanessa Parker (verified owner) –
Customer service was responsive and the machine is gorgeous.
Dylan Harris (verified owner) –
Fast shipping and excellent condition all around.
Benjamin Foster (verified owner) –
Top quality from start to finish.
Katelyn Ross (verified owner) –
Feels brand new and looks even better in person.
Megan Bryant (verified owner) –
Perfect addition to my home setup.