Shipping Policy
Last Updated: 2025-10-16
At Retro Arcade Games, we’re committed to delivering your order quickly, safely, and at no additional cost. This page outlines everything you need to know about our shipping process.
Shipping Area
We currently offer Free Nationwide shipping across the United States.
At this time, we do not ship internationally. Any updates or expansions to our shipping areas will be reflected in this policy.
We ship directly from our Seattle, Washington facility at: 3727 California Ave SW, Seattle, WA 98116, United States
Shipping Carrier
All orders are shipped via FedEx Ground Shipping.
FedEx ensures safe handling, reliable tracking, and timely delivery for every arcade and pinball machine we ship.
Order Processing
Order Cut-Off Time: 3:00 PM ((GMT-08:00) Pacific Standard Time), Monday through Friday.
Processing Time: Orders are processed and dispatched within 1–2 business days (excluding weekends and holidays).
Orders placed after the cut-off time or on weekends will begin processing the next business day.
Shipping & Delivery
Delivery Time: Estimated 5–7 business days within the continental United States.
Shipping Cost: Free shipping on all orders — no hidden fees, handling charges, or additional costs at checkout.
Packaging: Each machine is securely packaged and palletized for safe transit.
Order Confirmation & Tracking
Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number.
If you do not receive your tracking details within 24 hours of shipment, please contact our support team.
Shipping Currency
All prices, shipping costs, and transactions on retroarcadegames.us are listed in U.S. Dollars (USD).
Customer Support
If you have questions about your delivery, tracking, or shipping options, our support team is here to help:
Retro Arcade Games
Address: 3727 California Ave SW, Seattle, WA 98116, United States
Phone: +1 360-428-9268
Email: [email protected]
Office Hours: 9:00 AM – 6:00 PM (Monday to Sunday)
Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Ashley Bishop (verified owner) –
It looks brand new and plays perfectly.
Brooke Martinez (verified owner) –
It came fully working and ready to enjoy.
Kayla Richardson (verified owner) –
Five stars without hesitation.
Olivia Stevens (verified owner) –
Really happy with the performance and look.
Sophia Hughes (verified owner) –
You can tell real care went into the restoration.
Emily Carter (verified owner) –
I love how authentic it feels.
Adam Spencer (verified owner) –
Customer service was responsive and the machine is gorgeous.
Joseph Daniels (verified owner) –
Exactly what I hoped for and more.
Marcus Lane (verified owner) –
The whole process was smooth and the machine is perfect.
Lauren Long (verified owner) –
Great quality and solid customer support.
Jacob Morgan (verified owner) –
The shipping was quick and setup was simple.
Jenna Armstrong (verified owner) –
Brings back all the nostalgia, plays like a dream.