Shipping Policy
Last Updated: 2025-10-16
At Retro Arcade Games, we’re committed to delivering your order quickly, safely, and at no additional cost. This page outlines everything you need to know about our shipping process.
Shipping Area
We currently offer Free Nationwide shipping across the United States.
At this time, we do not ship internationally. Any updates or expansions to our shipping areas will be reflected in this policy.
We ship directly from our Seattle, Washington facility at: 3727 California Ave SW, Seattle, WA 98116, United States
Shipping Carrier
All orders are shipped via FedEx Ground Shipping.
FedEx ensures safe handling, reliable tracking, and timely delivery for every arcade and pinball machine we ship.
Order Processing
Order Cut-Off Time: 3:00 PM ((GMT-08:00) Pacific Standard Time), Monday through Friday.
Processing Time: Orders are processed and dispatched within 1–2 business days (excluding weekends and holidays).
Orders placed after the cut-off time or on weekends will begin processing the next business day.
Shipping & Delivery
Delivery Time: Estimated 5–7 business days within the continental United States.
Shipping Cost: Free shipping on all orders — no hidden fees, handling charges, or additional costs at checkout.
Packaging: Each machine is securely packaged and palletized for safe transit.
Order Confirmation & Tracking
Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number.
If you do not receive your tracking details within 24 hours of shipment, please contact our support team.
Shipping Currency
All prices, shipping costs, and transactions on retroarcadegames.us are listed in U.S. Dollars (USD).
Customer Support
If you have questions about your delivery, tracking, or shipping options, our support team is here to help:
Retro Arcade Games
Address: 3727 California Ave SW, Seattle, WA 98116, United States
Phone: +1 360-428-9268
Email: [email protected]
Office Hours: 9:00 AM – 6:00 PM (Monday to Sunday)
Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Steven Morales (verified owner) –
Great communication and the machine arrived in perfect condition.
Alicia Perry (verified owner) –
Honestly better than I expected, plays beautifully.
Cody Myers (verified owner) –
Very pleased — everything looks and works like new.
Natalie Brooks (verified owner) –
The whole process was smooth and the machine is perfect.
Dylan Harris (verified owner) –
Arrived exactly as described and ready to play.
Cameron Holt (verified owner) –
The cabinet and playfield look fantastic.
Michelle Reeves (verified owner) –
It came fully working and ready to enjoy.
Lindsey Allen (verified owner) –
Great buying experience and terrific machine.
Katelyn Ross (verified owner) –
Showed up on time and looks incredible.
Tyler Reid (verified owner) –
Everything was packaged securely and arrived safely.
Jonathan Price (verified owner) –
Runs smoothly and arrived in excellent shape.
Eric Bennett (verified owner) –
Very impressed with the build quality and quick delivery.
Jason Ward (verified owner) –
The artwork and gameplay are on point, I’m really happy with it.
Daniel Brooks (verified owner) –
Looks amazing in my game room and works perfectly.
Ashley Bishop (verified owner) –
The quality is outstanding and shipping was super fast.
Benjamin Foster (verified owner) –
Great experience, no issues at all.
Jessica Hall (verified owner) –
Fantastic restoration work, worth every penny.
Brooke Martinez (verified owner) –
Zero complaints — setup was easy and it plays great.
Emily Carter (verified owner) –
Customer service was responsive and the machine is gorgeous.
Madison Evans (verified owner) –
Amazing value for the quality.
Sophia Hughes (verified owner) –
You can tell real care went into the restoration.