Shipping Policy
Last Updated: 2025-10-16
At Retro Arcade Games, we’re committed to delivering your order quickly, safely, and at no additional cost. This page outlines everything you need to know about our shipping process.
Shipping Area
We currently offer Free Nationwide shipping across the United States.
At this time, we do not ship internationally. Any updates or expansions to our shipping areas will be reflected in this policy.
We ship directly from our Seattle, Washington facility at: 3727 California Ave SW, Seattle, WA 98116, United States
Shipping Carrier
All orders are shipped via FedEx Ground Shipping.
FedEx ensures safe handling, reliable tracking, and timely delivery for every arcade and pinball machine we ship.
Order Processing
Order Cut-Off Time: 3:00 PM ((GMT-08:00) Pacific Standard Time), Monday through Friday.
Processing Time: Orders are processed and dispatched within 1–2 business days (excluding weekends and holidays).
Orders placed after the cut-off time or on weekends will begin processing the next business day.
Shipping & Delivery
Delivery Time: Estimated 5–7 business days within the continental United States.
Shipping Cost: Free shipping on all orders — no hidden fees, handling charges, or additional costs at checkout.
Packaging: Each machine is securely packaged and palletized for safe transit.
Order Confirmation & Tracking
Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number.
If you do not receive your tracking details within 24 hours of shipment, please contact our support team.
Shipping Currency
All prices, shipping costs, and transactions on retroarcadegames.us are listed in U.S. Dollars (USD).
Customer Support
If you have questions about your delivery, tracking, or shipping options, our support team is here to help:
Retro Arcade Games
Address: 3727 California Ave SW, Seattle, WA 98116, United States
Phone: +1 360-428-9268
Email: [email protected]
Office Hours: 9:00 AM – 6:00 PM (Monday to Sunday)
Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Lauren Long (verified owner) –
Smooth from order to delivery and the machine works great.
Jacob Morgan (verified owner) –
The sound and mechanics are spot on.
Steven Morales (verified owner) –
I love how authentic it feels.
Daniel Brooks (verified owner) –
Looks amazing in my game room and works perfectly.
Brianna Kelly (verified owner) –
Classic gameplay with modern reliability, I love it.
Samantha Powell (verified owner) –
Great communication and the machine arrived in perfect condition.
Abigail Coleman (verified owner) –
Really happy with the performance and look.
Amanda Cooper (verified owner) –
Great buying experience and terrific machine.
Paige Roberts (verified owner) –
Great quality and solid customer support.
Laura Peterson (verified owner) –
Zero complaints — setup was easy and it plays great.
Tyler Reid (verified owner) –
The cabinet and playfield look fantastic.
Brandon Mitchell (verified owner) –
Very pleased — everything looks and works like new.