Shipping Policy
Last Updated: 2025-10-16
At Retro Arcade Games, we’re committed to delivering your order quickly, safely, and at no additional cost. This page outlines everything you need to know about our shipping process.
Shipping Area
We currently offer Free Nationwide shipping across the United States.
At this time, we do not ship internationally. Any updates or expansions to our shipping areas will be reflected in this policy.
We ship directly from our Seattle, Washington facility at: 3727 California Ave SW, Seattle, WA 98116, United States
Shipping Carrier
All orders are shipped via FedEx Ground Shipping.
FedEx ensures safe handling, reliable tracking, and timely delivery for every arcade and pinball machine we ship.
Order Processing
Order Cut-Off Time: 3:00 PM ((GMT-08:00) Pacific Standard Time), Monday through Friday.
Processing Time: Orders are processed and dispatched within 1–2 business days (excluding weekends and holidays).
Orders placed after the cut-off time or on weekends will begin processing the next business day.
Shipping & Delivery
Delivery Time: Estimated 5–7 business days within the continental United States.
Shipping Cost: Free shipping on all orders — no hidden fees, handling charges, or additional costs at checkout.
Packaging: Each machine is securely packaged and palletized for safe transit.
Order Confirmation & Tracking
Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number.
If you do not receive your tracking details within 24 hours of shipment, please contact our support team.
Shipping Currency
All prices, shipping costs, and transactions on retroarcadegames.us are listed in U.S. Dollars (USD).
Customer Support
If you have questions about your delivery, tracking, or shipping options, our support team is here to help:
Retro Arcade Games
Address: 3727 California Ave SW, Seattle, WA 98116, United States
Phone: +1 360-428-9268
Email: [email protected]
Office Hours: 9:00 AM – 6:00 PM (Monday to Sunday)
Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Nicole Webb (verified owner) –
Couldn’t be happier with how it turned out.
Kayla Richardson (verified owner) –
Classic gameplay with modern reliability, I love it.
Tyler Reid (verified owner) –
The cabinet and playfield look fantastic.
Christopher Adams (verified owner) –
Great communication and the machine arrived in perfect condition.
Chloe Fisher (verified owner) –
It’s fun, reliable, and beautifully restored.
Kevin Phillips (verified owner) –
Fantastic restoration work, worth every penny.
Jason Ward (verified owner) –
I’m blown away by how good this pinball machine looks and plays.
Jacob Morgan (verified owner) –
Fast shipping and excellent condition all around.
Brooke Martinez (verified owner) –
The artwork is gorgeous and everything functions perfectly.
Brianna Kelly (verified owner) –
Everything works flawlessly and looks amazing.
Jenna Armstrong (verified owner) –
The detail work is impressive and it runs flawlessly.
Mark Andrews (verified owner) –
It came fully working and ready to enjoy.
Sophia Hughes (verified owner) –
Feels brand new and looks even better in person.
Rebecca Armstrong (verified owner) –
Really happy with the performance and look.
Olivia Stevens (verified owner) –
Brings back all the nostalgia, plays like a dream.
Eric Bennett (verified owner) –
Very impressed with the build quality and quick delivery.
Zachary Collins (verified owner) –
Would definitely order again, very satisfied.
Amanda Cooper (verified owner) –
Smooth from order to delivery and the machine works great.
Alicia Perry (verified owner) –
The whole process was smooth and the machine is perfect.
Megan Bryant (verified owner) –
Amazing value for the quality.
Anthony Rivera (verified owner) –
The performance and condition are excellent.
Lauren Long (verified owner) –
Great quality and solid customer support.
Aaron Kelley (verified owner) –
You can tell real care went into the restoration.
Trevor Hayes (verified owner) –
It looks brand new and plays perfectly.
Patrick Sullivan (verified owner) –
Top quality from start to finish.
Michelle Reeves (verified owner) –
Very pleased — everything looks and works like new.
Brandon Mitchell (verified owner) –
Customer service was responsive and the machine is gorgeous.
Dylan Harris (verified owner) –
Five stars without hesitation.
Hannah Simmons (verified owner) –
The quality is outstanding and shipping was super fast.
Benjamin Foster (verified owner) –
The artwork and gameplay are on point, I’m really happy with it.