Shipping Policy
Last Updated: 2025-10-16
At Retro Arcade Games, we’re committed to delivering your order quickly, safely, and at no additional cost. This page outlines everything you need to know about our shipping process.
Shipping Area
We currently offer Free Nationwide shipping across the United States.
At this time, we do not ship internationally. Any updates or expansions to our shipping areas will be reflected in this policy.
We ship directly from our Seattle, Washington facility at: 3727 California Ave SW, Seattle, WA 98116, United States
Shipping Carrier
All orders are shipped via FedEx Ground Shipping.
FedEx ensures safe handling, reliable tracking, and timely delivery for every arcade and pinball machine we ship.
Order Processing
Order Cut-Off Time: 3:00 PM ((GMT-08:00) Pacific Standard Time), Monday through Friday.
Processing Time: Orders are processed and dispatched within 1–2 business days (excluding weekends and holidays).
Orders placed after the cut-off time or on weekends will begin processing the next business day.
Shipping & Delivery
Delivery Time: Estimated 5–7 business days within the continental United States.
Shipping Cost: Free shipping on all orders — no hidden fees, handling charges, or additional costs at checkout.
Packaging: Each machine is securely packaged and palletized for safe transit.
Order Confirmation & Tracking
Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number.
If you do not receive your tracking details within 24 hours of shipment, please contact our support team.
Shipping Currency
All prices, shipping costs, and transactions on retroarcadegames.us are listed in U.S. Dollars (USD).
Customer Support
If you have questions about your delivery, tracking, or shipping options, our support team is here to help:
Retro Arcade Games
Address: 3727 California Ave SW, Seattle, WA 98116, United States
Phone: +1 360-428-9268
Email: [email protected]
Office Hours: 9:00 AM – 6:00 PM (Monday to Sunday)
Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Tyler Reid (verified owner) –
Couldn’t be happier with how it turned out.
Garrett Hopkins (verified owner) –
Lights, sounds, gameplay — everything feels authentic.
Abigail Coleman (verified owner) –
Great experience, no issues at all.
Amber Lewis (verified owner) –
Showed up on time and looks incredible.
Mark Andrews (verified owner) –
The artwork and gameplay are on point, I’m really happy with it.
Olivia Stevens (verified owner) –
You can tell real care went into the restoration.
Adam Spencer (verified owner) –
It’s fun, reliable, and beautifully restored.
Jason Ward (verified owner) –
Would definitely order again, very satisfied.
Ethan Porter (verified owner) –
Feels brand new and looks even better in person.
Brooke Martinez (verified owner) –
The quality is outstanding and shipping was super fast.
Steven Morales (verified owner) –
It came fully working and ready to enjoy.
Joseph Daniels (verified owner) –
The shipping was quick and setup was simple.
Brandon Mitchell (verified owner) –
Amazing value for the quality.
Daniel Brooks (verified owner) –
Really happy with the performance and look.
Heidi Warren (verified owner) –
The cabinet and playfield look fantastic.
Cody Myers (verified owner) –
Looks amazing in my game room and works perfectly.
Amanda Cooper (verified owner) –
The detail work is impressive and it runs flawlessly.
Sean Gibson (verified owner) –
Runs smoothly and arrived in excellent shape.
Trevor Hayes (verified owner) –
Everything was packaged securely and arrived safely.
Dylan Harris (verified owner) –
Fantastic restoration work, worth every penny.
Patrick Sullivan (verified owner) –
I’m blown away by how good this pinball machine looks and plays.
Eric Bennett (verified owner) –
Arrived exactly as described and ready to play.
Benjamin Foster (verified owner) –
The artwork is gorgeous and everything functions perfectly.
Megan Bryant (verified owner) –
Honestly better than I expected, plays beautifully.
Jonathan Price (verified owner) –
Great buying experience and terrific machine.
Michelle Reeves (verified owner) –
Very pleased — everything looks and works like new.
Paige Roberts (verified owner) –
Customer service was responsive and the machine is gorgeous.
Emily Carter (verified owner) –
Zero complaints — setup was easy and it plays great.
Rebecca Armstrong (verified owner) –
It looks brand new and plays perfectly.