Shipping Policy
Last Updated: 2025-10-16
At Retro Arcade Games, we’re committed to delivering your order quickly, safely, and at no additional cost. This page outlines everything you need to know about our shipping process.
Shipping Area
We currently offer Free Nationwide shipping across the United States.
At this time, we do not ship internationally. Any updates or expansions to our shipping areas will be reflected in this policy.
We ship directly from our Seattle, Washington facility at: 3727 California Ave SW, Seattle, WA 98116, United States
Shipping Carrier
All orders are shipped via FedEx Ground Shipping.
FedEx ensures safe handling, reliable tracking, and timely delivery for every arcade and pinball machine we ship.
Order Processing
Order Cut-Off Time: 3:00 PM ((GMT-08:00) Pacific Standard Time), Monday through Friday.
Processing Time: Orders are processed and dispatched within 1–2 business days (excluding weekends and holidays).
Orders placed after the cut-off time or on weekends will begin processing the next business day.
Shipping & Delivery
Delivery Time: Estimated 5–7 business days within the continental United States.
Shipping Cost: Free shipping on all orders — no hidden fees, handling charges, or additional costs at checkout.
Packaging: Each machine is securely packaged and palletized for safe transit.
Order Confirmation & Tracking
Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number.
If you do not receive your tracking details within 24 hours of shipment, please contact our support team.
Shipping Currency
All prices, shipping costs, and transactions on retroarcadegames.us are listed in U.S. Dollars (USD).
Customer Support
If you have questions about your delivery, tracking, or shipping options, our support team is here to help:
Retro Arcade Games
Address: 3727 California Ave SW, Seattle, WA 98116, United States
Phone: +1 360-428-9268
Email: [email protected]
Office Hours: 9:00 AM – 6:00 PM (Monday to Sunday)
Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Chloe Fisher (verified owner) –
Very impressed with the build quality and quick delivery.
Steven Morales (verified owner) –
Zero complaints — setup was easy and it plays great.
Benjamin Foster (verified owner) –
Perfect addition to my home setup.
Kevin Phillips (verified owner) –
Great experience, no issues at all.
Garrett Hopkins (verified owner) –
Really happy with the performance and look.
Michael Turner (verified owner) –
Great communication and the machine arrived in perfect condition.
Amanda Cooper (verified owner) –
Would definitely order again, very satisfied.
Michelle Reeves (verified owner) –
The artwork and gameplay are on point, I’m really happy with it.
Eric Bennett (verified owner) –
Great buying experience and terrific machine.
Paige Roberts (verified owner) –
Couldn’t be happier with how it turned out.
Kayla Richardson (verified owner) –
Lights, sounds, gameplay — everything feels authentic.
Mark Andrews (verified owner) –
You can tell real care went into the restoration.
Laura Peterson (verified owner) –
Top quality from start to finish.
Jonathan Price (verified owner) –
I’m really impressed with the craftsmanship.
Nathan Sanders (verified owner) –
Very pleased — everything looks and works like new.
Tyler Reid (verified owner) –
Everything was packaged securely and arrived safely.
Cody Myers (verified owner) –
Classic gameplay with modern reliability, I love it.
Nicole Webb (verified owner) –
Arrived exactly as described and ready to play.
Hannah Simmons (verified owner) –
The detail work is impressive and it runs flawlessly.
Daniel Brooks (verified owner) –
The performance and condition are excellent.
Ashley Bishop (verified owner) –
Runs smoothly and arrived in excellent shape.
Cameron Holt (verified owner) –
The quality is outstanding and shipping was super fast.
Daniela Chavez (verified owner) –
Customer service was responsive and the machine is gorgeous.
Abigail Coleman (verified owner) –
Looks amazing in my game room and works perfectly.
Ryan Walker (verified owner) –
It came fully working and ready to enjoy.
Lauren Long (verified owner) –
The whole process was smooth and the machine is perfect.
Alicia Perry (verified owner) –
Fantastic restoration work, worth every penny.
Marcus Lane (verified owner) –
The sound and mechanics are spot on.
Jenna Armstrong (verified owner) –
The shipping was quick and setup was simple.