Warranty Policy

At Retro Arcade Games, we stand behind the quality of all our products. Every item purchased from our website includes a 2-year limited warranty, covering defects in materials and workmanship under normal use.

This warranty is valid for both new and used products, including items that are opened or slightly used.

1. What’s Covered

This warranty applies to:

  • Defective products caused by manufacturing issues

  • Mechanical or electrical problems under normal use

  • Defective parts that affect product functionality

2. What’s Not Covered

This warranty does not cover:

  • Damage caused by misuse, accidents, neglect, or improper installation beyond normal use

  • Cosmetic damage that does not affect product functionality

  • Damage from unauthorized repairs or modifications

3. Exchanges & Returns Under Warranty

If your product is defective, we will:

  • Repair the defective product

  • Replace the defective product or part

  • Provide a refund if repair or replacement is not feasible

4. How to Make a Warranty Claim

To submit a warranty claim:

  1. Contact us at [email protected]

  2. Provide your order number or proof of purchase

  3. Describe the issue and include photos or videos if requested

Claims must be submitted within 2 years of delivery.

5. Return & Refund Integration

Defective items returned under warranty follow the same return/exchange process as outlined in our Return & Refund Policy:

  • By mail using the prepaid return label included in your package

  • Refunds processed within 10 business days after inspection

  • No restocking fees apply

6. Contact Information

For warranty questions or claims, please contact us:

Retro Arcade Games
📍 3727 California Ave SW, Seattle, WA 98116, United States
📞 +1 360-428-9268
📧 [email protected]

By purchasing from Retro Arcade Games, you acknowledge that you have read, understood, and agree to this Warranty Policy.