Shipping Policy
Last Updated: 2025-10-16
At Retro Arcade Games, we’re committed to delivering your order quickly, safely, and at no additional cost. This page outlines everything you need to know about our shipping process.
Shipping Area
We currently offer Free Nationwide shipping across the United States.
At this time, we do not ship internationally. Any updates or expansions to our shipping areas will be reflected in this policy.
We ship directly from our Seattle, Washington facility at: 3727 California Ave SW, Seattle, WA 98116, United States
Shipping Carrier
All orders are shipped via FedEx Ground Shipping.
FedEx ensures safe handling, reliable tracking, and timely delivery for every arcade and pinball machine we ship.
Order Processing
Order Cut-Off Time: 3:00 PM ((GMT-08:00) Pacific Standard Time), Monday through Friday.
Processing Time: Orders are processed and dispatched within 1–2 business days (excluding weekends and holidays).
Orders placed after the cut-off time or on weekends will begin processing the next business day.
Shipping & Delivery
Delivery Time: Estimated 5–7 business days within the continental United States.
Shipping Cost: Free shipping on all orders — no hidden fees, handling charges, or additional costs at checkout.
Packaging: Each machine is securely packaged and palletized for safe transit.
Order Confirmation & Tracking
Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number.
If you do not receive your tracking details within 24 hours of shipment, please contact our support team.
Shipping Currency
All prices, shipping costs, and transactions on retroarcadegames.us are listed in U.S. Dollars (USD).
Customer Support
If you have questions about your delivery, tracking, or shipping options, our support team is here to help:
Retro Arcade Games
Address: 3727 California Ave SW, Seattle, WA 98116, United States
Phone: +1 360-428-9268
Email: [email protected]
Office Hours: 9:00 AM – 6:00 PM (Monday to Sunday)
Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Paige Roberts (verified owner) –
Arrived exactly as described and ready to play.
Adam Spencer (verified owner) –
The cabinet and playfield look fantastic.
Nathan Sanders (verified owner) –
Top quality from start to finish.
Lauren Long (verified owner) –
Amazing value for the quality.
Olivia Stevens (verified owner) –
The shipping was quick and setup was simple.
Kayla Richardson (verified owner) –
Classic gameplay with modern reliability, I love it.
Sophia Hughes (verified owner) –
Honestly better than I expected, plays beautifully.
Anthony Rivera (verified owner) –
Everything works flawlessly and looks amazing.
Eric Bennett (verified owner) –
Fantastic restoration work, worth every penny.
Amber Lewis (verified owner) –
Couldn’t be happier with how it turned out.
Mark Andrews (verified owner) –
It looks brand new and plays perfectly.
Zachary Collins (verified owner) –
Smooth from order to delivery and the machine works great.
Trevor Hayes (verified owner) –
Great quality and solid customer support.
Nicole Webb (verified owner) –
The sound and mechanics are spot on.
Madison Evans (verified owner) –
Exactly what I hoped for and more.
Jacob Morgan (verified owner) –
Brings back all the nostalgia, plays like a dream.
Rebecca Armstrong (verified owner) –
The quality is outstanding and shipping was super fast.
Scott Lawson (verified owner) –
Great experience, no issues at all.
Hannah Simmons (verified owner) –
The artwork and gameplay are on point, I’m really happy with it.
Brooke Martinez (verified owner) –
Would definitely order again, very satisfied.
Katelyn Ross (verified owner) –
Five stars without hesitation.
Chloe Fisher (verified owner) –
Everything was packaged securely and arrived safely.
Laura Peterson (verified owner) –
Perfect addition to my home setup.
Ryan Walker (verified owner) –
I’m blown away by how good this pinball machine looks and plays.
Ashley Bishop (verified owner) –
Great communication and the machine arrived in perfect condition.