Shipping Policy
Last Updated: 2025-10-16
At Retro Arcade Games, we’re committed to delivering your order quickly, safely, and at no additional cost. This page outlines everything you need to know about our shipping process.
Shipping Area
We currently offer Free Nationwide shipping across the United States.
At this time, we do not ship internationally. Any updates or expansions to our shipping areas will be reflected in this policy.
We ship directly from our Seattle, Washington facility at: 3727 California Ave SW, Seattle, WA 98116, United States
Shipping Carrier
All orders are shipped via FedEx Ground Shipping.
FedEx ensures safe handling, reliable tracking, and timely delivery for every arcade and pinball machine we ship.
Order Processing
Order Cut-Off Time: 3:00 PM ((GMT-08:00) Pacific Standard Time), Monday through Friday.
Processing Time: Orders are processed and dispatched within 1–2 business days (excluding weekends and holidays).
Orders placed after the cut-off time or on weekends will begin processing the next business day.
Shipping & Delivery
Delivery Time: Estimated 5–7 business days within the continental United States.
Shipping Cost: Free shipping on all orders — no hidden fees, handling charges, or additional costs at checkout.
Packaging: Each machine is securely packaged and palletized for safe transit.
Order Confirmation & Tracking
Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number.
If you do not receive your tracking details within 24 hours of shipment, please contact our support team.
Shipping Currency
All prices, shipping costs, and transactions on retroarcadegames.us are listed in U.S. Dollars (USD).
Customer Support
If you have questions about your delivery, tracking, or shipping options, our support team is here to help:
Retro Arcade Games
Address: 3727 California Ave SW, Seattle, WA 98116, United States
Phone: +1 360-428-9268
Email: [email protected]
Office Hours: 9:00 AM – 6:00 PM (Monday to Sunday)
Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Ashley Bishop (verified owner) –
Exactly what I hoped for and more.
Sean Gibson (verified owner) –
Five stars without hesitation.
Zachary Collins (verified owner) –
The quality is outstanding and shipping was super fast.
Brianna Kelly (verified owner) –
The cabinet and playfield look fantastic.
Mark Andrews (verified owner) –
Amazing value for the quality.
Heidi Warren (verified owner) –
Perfect addition to my home setup.
Jessica Hall (verified owner) –
Lights, sounds, gameplay — everything feels authentic.
Jenna Armstrong (verified owner) –
Great communication and the machine arrived in perfect condition.
Kevin Phillips (verified owner) –
Brings back all the nostalgia, plays like a dream.
Cody Myers (verified owner) –
Honestly better than I expected, plays beautifully.
Daniel Brooks (verified owner) –
The artwork is gorgeous and everything functions perfectly.
Amanda Cooper (verified owner) –
You can tell real care went into the restoration.