Shipping Policy
Last Updated: 2025-10-16
At Retro Arcade Games, we’re committed to delivering your order quickly, safely, and at no additional cost. This page outlines everything you need to know about our shipping process.
Shipping Area
We currently offer Free Nationwide shipping across the United States.
At this time, we do not ship internationally. Any updates or expansions to our shipping areas will be reflected in this policy.
We ship directly from our Seattle, Washington facility at: 3727 California Ave SW, Seattle, WA 98116, United States
Shipping Carrier
All orders are shipped via FedEx Ground Shipping.
FedEx ensures safe handling, reliable tracking, and timely delivery for every arcade and pinball machine we ship.
Order Processing
Order Cut-Off Time: 3:00 PM ((GMT-08:00) Pacific Standard Time), Monday through Friday.
Processing Time: Orders are processed and dispatched within 1–2 business days (excluding weekends and holidays).
Orders placed after the cut-off time or on weekends will begin processing the next business day.
Shipping & Delivery
Delivery Time: Estimated 5–7 business days within the continental United States.
Shipping Cost: Free shipping on all orders — no hidden fees, handling charges, or additional costs at checkout.
Packaging: Each machine is securely packaged and palletized for safe transit.
Order Confirmation & Tracking
Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number.
If you do not receive your tracking details within 24 hours of shipment, please contact our support team.
Shipping Currency
All prices, shipping costs, and transactions on retroarcadegames.us are listed in U.S. Dollars (USD).
Customer Support
If you have questions about your delivery, tracking, or shipping options, our support team is here to help:
Retro Arcade Games
Address: 3727 California Ave SW, Seattle, WA 98116, United States
Phone: +1 360-428-9268
Email: [email protected]
Office Hours: 9:00 AM – 6:00 PM (Monday to Sunday)
Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Brooke Martinez (verified owner) –
Very pleased — everything looks and works like new.
Jason Ward (verified owner) –
I love how authentic it feels.
Megan Bryant (verified owner) –
Honestly better than I expected, plays beautifully.
Rebecca Armstrong (verified owner) –
You can tell real care went into the restoration.
Tyler Reid (verified owner) –
Very impressed with the build quality and quick delivery.
Hannah Simmons (verified owner) –
Great experience, no issues at all.
Madison Evans (verified owner) –
I’m blown away by how good this pinball machine looks and plays.
Michael Turner (verified owner) –
It came fully working and ready to enjoy.
Nicole Webb (verified owner) –
The performance and condition are excellent.
Amanda Cooper (verified owner) –
The quality is outstanding and shipping was super fast.
Joseph Daniels (verified owner) –
Zero complaints — setup was easy and it plays great.
Ryan Walker (verified owner) –
Looks amazing in my game room and works perfectly.
Marcus Lane (verified owner) –
Smooth from order to delivery and the machine works great.
Sean Gibson (verified owner) –
Fast shipping and excellent condition all around.
Jacob Morgan (verified owner) –
Feels brand new and looks even better in person.
Jessica Hall (verified owner) –
It’s fun, reliable, and beautifully restored.
Nathan Sanders (verified owner) –
Really happy with the performance and look.
Eric Bennett (verified owner) –
The whole process was smooth and the machine is perfect.
Amber Lewis (verified owner) –
Amazing value for the quality.
Chloe Fisher (verified owner) –
It looks brand new and plays perfectly.
Abigail Coleman (verified owner) –
The sound and mechanics are spot on.
Heidi Warren (verified owner) –
Brings back all the nostalgia, plays like a dream.
Olivia Stevens (verified owner) –
The cabinet and playfield look fantastic.
Jenna Armstrong (verified owner) –
Showed up on time and looks incredible.
Paige Roberts (verified owner) –
Top quality from start to finish.
Lauren Long (verified owner) –
Couldn’t be happier with how it turned out.
Trevor Hayes (verified owner) –
The artwork is gorgeous and everything functions perfectly.