Welcome to Retro Arcade Games.
Our Terms & Conditions detail the terms governing your use of our website, products, and services. By accessing our website, making a purchase, or using our services, you agree to comply with and be bound by these Terms & Conditions. If you disagree with these terms, please refrain from using our website and services.
1. General
We are the operator of https://retroarcadegames.us/, referred to as “we” and “us.” By placing an order through our website, you agree to the terms below. These terms protect and set expectations for both parties regarding our services.
Subject to Stock Availability: We aim to maintain accurate stock counts on our website. However, there may be discrepancies occasionally. In such cases, we will fulfill available products and inform you about backordered items.
2. Shipping Costs
2.1. Free Shipping on All Products
At Retro Arcade Games, we offer free shipping on all our products, including Pinball & Arcade machines. There are no additional shipping fees—what you see is what you pay. The shipping cost is included in the price of your purchase, ensuring a hassle-free experience for you.
3. Returns
3.1. Return Due To Change Of Mind
We accept returns due to change of mind if the request is made within 30 days of receipt of the item. Items must be returned in original packaging, unused, and in resalable condition. Return shipping is at the customer’s expense.
Once returns are received and accepted, refunds will be processed as store credit. You’ll be notified via email.
We will refund the value of the goods returned but not the shipping paid.
3.2. Warranty Returns
Valid warranty claims can be submitted within 90 days of receipt. Customers are required to pre-pay return shipping, which will be reimbursed upon successful warranty claim.
Upon receiving returned items for a warranty claim, we’ll process it within 7 days. You’ll have the choice of a refund to your payment method, store credit, or a replacement item (if available).
4. Delivery
4.0. Processing Time: We process every order within 1-4 Business Days max with Order cut-off time 12:00 PM each day.
4.1. Transit Time Domestically: Domestic shipments take 5 – 7 days.
4.2. Dispatch Time: Orders are dispatched within 2 business days.
4.3. Change Of Delivery Address: Delivery address changes can be made before dispatch.
4.4. Military Address Shipping: Military addresses are shipped using USPS.
4.5. Items Out Of Stock: Out-of-stock items will be dispatched once available.
4.6. Delivery Time Exceeded: Contact us if delivery time exceeds the estimate.
