Shipping Policy
Last Updated: 2025-10-16
At Retro Arcade Games, we’re committed to delivering your order quickly, safely, and at no additional cost. This page outlines everything you need to know about our shipping process.
Shipping Area
We currently offer Free Nationwide shipping across the United States.
At this time, we do not ship internationally. Any updates or expansions to our shipping areas will be reflected in this policy.
We ship directly from our Seattle, Washington facility at: 3727 California Ave SW, Seattle, WA 98116, United States
Shipping Carrier
All orders are shipped via FedEx Ground Shipping.
FedEx ensures safe handling, reliable tracking, and timely delivery for every arcade and pinball machine we ship.
Order Processing
Order Cut-Off Time: 3:00 PM ((GMT-08:00) Pacific Standard Time), Monday through Friday.
Processing Time: Orders are processed and dispatched within 1–2 business days (excluding weekends and holidays).
Orders placed after the cut-off time or on weekends will begin processing the next business day.
Shipping & Delivery
Delivery Time: Estimated 5–7 business days within the continental United States.
Shipping Cost: Free shipping on all orders — no hidden fees, handling charges, or additional costs at checkout.
Packaging: Each machine is securely packaged and palletized for safe transit.
Order Confirmation & Tracking
Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number.
If you do not receive your tracking details within 24 hours of shipment, please contact our support team.
Shipping Currency
All prices, shipping costs, and transactions on retroarcadegames.us are listed in U.S. Dollars (USD).
Customer Support
If you have questions about your delivery, tracking, or shipping options, our support team is here to help:
Retro Arcade Games
Address: 3727 California Ave SW, Seattle, WA 98116, United States
Phone: +1 360-428-9268
Email: [email protected]
Office Hours: 9:00 AM – 6:00 PM (Monday to Sunday)
Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Paige Roberts (verified owner) –
Top quality from start to finish.
Tyler Reid (verified owner) –
Exactly what I hoped for and more.
Nathan Sanders (verified owner) –
Showed up on time and looks incredible.
Vanessa Parker (verified owner) –
The artwork is gorgeous and everything functions perfectly.
Patrick Sullivan (verified owner) –
I’m really impressed with the craftsmanship.
Lauren Long (verified owner) –
I love how authentic it feels.
Adam Spencer (verified owner) –
It looks brand new and plays perfectly.
Trevor Hayes (verified owner) –
Runs smoothly and arrived in excellent shape.
Scott Lawson (verified owner) –
Honestly better than I expected, plays beautifully.
Christopher Adams (verified owner) –
Everything was packaged securely and arrived safely.
Amanda Cooper (verified owner) –
Amazing value for the quality.
Daniela Chavez (verified owner) –
Great communication and the machine arrived in perfect condition.
Zachary Collins (verified owner) –
It came fully working and ready to enjoy.
Anthony Rivera (verified owner) –
Five stars without hesitation.
Sophia Hughes (verified owner) –
Very impressed with the build quality and quick delivery.
Jacob Morgan (verified owner) –
The sound and mechanics are spot on.
Samantha Powell (verified owner) –
Fantastic restoration work, worth every penny.
Cameron Holt (verified owner) –
Brings back all the nostalgia, plays like a dream.
Heidi Warren (verified owner) –
Perfect addition to my home setup.
Jason Ward (verified owner) –
Everything works flawlessly and looks amazing.
Alicia Perry (verified owner) –
The artwork and gameplay are on point, I’m really happy with it.
Ashley Bishop (verified owner) –
Very pleased — everything looks and works like new.
Laura Peterson (verified owner) –
The detail work is impressive and it runs flawlessly.
Nicole Webb (verified owner) –
Would definitely order again, very satisfied.
Katelyn Ross (verified owner) –
Really happy with the performance and look.
Benjamin Foster (verified owner) –
The whole process was smooth and the machine is perfect.
Brianna Kelly (verified owner) –
The quality is outstanding and shipping was super fast.
Michelle Reeves (verified owner) –
The shipping was quick and setup was simple.
Abigail Coleman (verified owner) –
Customer service was responsive and the machine is gorgeous.
Kevin Phillips (verified owner) –
You can tell real care went into the restoration.