Shipping Policy
Last Updated: 2025-10-16
At Retro Arcade Games, we’re committed to delivering your order quickly, safely, and at no additional cost. This page outlines everything you need to know about our shipping process.
Shipping Area
We currently offer Free Nationwide shipping across the United States.
At this time, we do not ship internationally. Any updates or expansions to our shipping areas will be reflected in this policy.
We ship directly from our Seattle, Washington facility at: 3727 California Ave SW, Seattle, WA 98116, United States
Shipping Carrier
All orders are shipped via FedEx Ground Shipping.
FedEx ensures safe handling, reliable tracking, and timely delivery for every arcade and pinball machine we ship.
Order Processing
Order Cut-Off Time: 3:00 PM ((GMT-08:00) Pacific Standard Time), Monday through Friday.
Processing Time: Orders are processed and dispatched within 1–2 business days (excluding weekends and holidays).
Orders placed after the cut-off time or on weekends will begin processing the next business day.
Shipping & Delivery
Delivery Time: Estimated 5–7 business days within the continental United States.
Shipping Cost: Free shipping on all orders — no hidden fees, handling charges, or additional costs at checkout.
Packaging: Each machine is securely packaged and palletized for safe transit.
Order Confirmation & Tracking
Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number.
If you do not receive your tracking details within 24 hours of shipment, please contact our support team.
Shipping Currency
All prices, shipping costs, and transactions on retroarcadegames.us are listed in U.S. Dollars (USD).
Customer Support
If you have questions about your delivery, tracking, or shipping options, our support team is here to help:
Retro Arcade Games
Address: 3727 California Ave SW, Seattle, WA 98116, United States
Phone: +1 360-428-9268
Email: [email protected]
Office Hours: 9:00 AM – 6:00 PM (Monday to Sunday)
Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Jonathan Price (verified owner) –
Lights, sounds, gameplay — everything feels authentic.
Amber Lewis (verified owner) –
Customer service was responsive and the machine is gorgeous.
Scott Lawson (verified owner) –
Great buying experience and terrific machine.
Paige Roberts (verified owner) –
Fast shipping and excellent condition all around.
Tyler Reid (verified owner) –
The performance and condition are excellent.
Kevin Phillips (verified owner) –
It came fully working and ready to enjoy.
Eric Bennett (verified owner) –
I’m blown away by how good this pinball machine looks and plays.
Sophia Hughes (verified owner) –
Really happy with the performance and look.
Christopher Adams (verified owner) –
Would definitely order again, very satisfied.
Ashley Bishop (verified owner) –
I’m really impressed with the craftsmanship.
Daniela Chavez (verified owner) –
Classic gameplay with modern reliability, I love it.
Chloe Fisher (verified owner) –
The detail work is impressive and it runs flawlessly.
Brandon Mitchell (verified owner) –
Five stars without hesitation.
Lauren Long (verified owner) –
Great experience, no issues at all.
Nathan Sanders (verified owner) –
Couldn’t be happier with how it turned out.