Shipping Policy
Last Updated: 2025-10-16
At Retro Arcade Games, we’re committed to delivering your order quickly, safely, and at no additional cost. This page outlines everything you need to know about our shipping process.
Shipping Area
We currently offer Free Nationwide shipping across the United States.
At this time, we do not ship internationally. Any updates or expansions to our shipping areas will be reflected in this policy.
We ship directly from our Seattle, Washington facility at: 3727 California Ave SW, Seattle, WA 98116, United States
Shipping Carrier
All orders are shipped via FedEx Ground Shipping.
FedEx ensures safe handling, reliable tracking, and timely delivery for every arcade and pinball machine we ship.
Order Processing
Order Cut-Off Time: 3:00 PM ((GMT-08:00) Pacific Standard Time), Monday through Friday.
Processing Time: Orders are processed and dispatched within 1–2 business days (excluding weekends and holidays).
Orders placed after the cut-off time or on weekends will begin processing the next business day.
Shipping & Delivery
Delivery Time: Estimated 5–7 business days within the continental United States.
Shipping Cost: Free shipping on all orders — no hidden fees, handling charges, or additional costs at checkout.
Packaging: Each machine is securely packaged and palletized for safe transit.
Order Confirmation & Tracking
Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number.
If you do not receive your tracking details within 24 hours of shipment, please contact our support team.
Shipping Currency
All prices, shipping costs, and transactions on retroarcadegames.us are listed in U.S. Dollars (USD).
Customer Support
If you have questions about your delivery, tracking, or shipping options, our support team is here to help:
Retro Arcade Games
Address: 3727 California Ave SW, Seattle, WA 98116, United States
Phone: +1 360-428-9268
Email: [email protected]
Office Hours: 9:00 AM – 6:00 PM (Monday to Sunday)
Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Amber Lewis (verified owner) –
Smooth from order to delivery and the machine works great.
Trevor Hayes (verified owner) –
Looks amazing in my game room and works perfectly.
Amanda Cooper (verified owner) –
Would definitely order again, very satisfied.
Brianna Kelly (verified owner) –
The performance and condition are excellent.
Nathan Sanders (verified owner) –
Fast shipping and excellent condition all around.
Michelle Reeves (verified owner) –
Arrived exactly as described and ready to play.
Joseph Daniels (verified owner) –
Great buying experience and terrific machine.
Natalie Brooks (verified owner) –
Brings back all the nostalgia, plays like a dream.
Daniela Chavez (verified owner) –
Everything was packaged securely and arrived safely.
Garrett Hopkins (verified owner) –
Great communication and the machine arrived in perfect condition.
Ashley Bishop (verified owner) –
Classic gameplay with modern reliability, I love it.
Laura Peterson (verified owner) –
Customer service was responsive and the machine is gorgeous.
Cameron Holt (verified owner) –
Very pleased — everything looks and works like new.
Brooke Martinez (verified owner) –
Showed up on time and looks incredible.
Jacob Morgan (verified owner) –
Fantastic restoration work, worth every penny.
Hannah Simmons (verified owner) –
Exactly what I hoped for and more.
Emily Carter (verified owner) –
Really happy with the performance and look.
Kayla Richardson (verified owner) –
Great quality and solid customer support.
Kevin Phillips (verified owner) –
Honestly better than I expected, plays beautifully.
Christopher Adams (verified owner) –
The shipping was quick and setup was simple.
Cody Myers (verified owner) –
The artwork and gameplay are on point, I’m really happy with it.
Michael Turner (verified owner) –
Everything works flawlessly and looks amazing.
Chloe Fisher (verified owner) –
The whole process was smooth and the machine is perfect.
Nicole Webb (verified owner) –
Great experience, no issues at all.
Eric Bennett (verified owner) –
Amazing value for the quality.
Mark Andrews (verified owner) –
Feels brand new and looks even better in person.
Aaron Kelley (verified owner) –
I’m blown away by how good this pinball machine looks and plays.
Sophia Hughes (verified owner) –
You can tell real care went into the restoration.
Lindsey Allen (verified owner) –
Zero complaints — setup was easy and it plays great.