Shipping Policy
Last Updated: 2025-10-16
At Retro Arcade Games, we’re committed to delivering your order quickly, safely, and at no additional cost. This page outlines everything you need to know about our shipping process.
Shipping Area
We currently offer Free Nationwide shipping across the United States.
At this time, we do not ship internationally. Any updates or expansions to our shipping areas will be reflected in this policy.
We ship directly from our Seattle, Washington facility at: 3727 California Ave SW, Seattle, WA 98116, United States
Shipping Carrier
All orders are shipped via FedEx Ground Shipping.
FedEx ensures safe handling, reliable tracking, and timely delivery for every arcade and pinball machine we ship.
Order Processing
Order Cut-Off Time: 3:00 PM ((GMT-08:00) Pacific Standard Time), Monday through Friday.
Processing Time: Orders are processed and dispatched within 1–2 business days (excluding weekends and holidays).
Orders placed after the cut-off time or on weekends will begin processing the next business day.
Shipping & Delivery
Delivery Time: Estimated 5–7 business days within the continental United States.
Shipping Cost: Free shipping on all orders — no hidden fees, handling charges, or additional costs at checkout.
Packaging: Each machine is securely packaged and palletized for safe transit.
Order Confirmation & Tracking
Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number.
If you do not receive your tracking details within 24 hours of shipment, please contact our support team.
Shipping Currency
All prices, shipping costs, and transactions on retroarcadegames.us are listed in U.S. Dollars (USD).
Customer Support
If you have questions about your delivery, tracking, or shipping options, our support team is here to help:
Retro Arcade Games
Address: 3727 California Ave SW, Seattle, WA 98116, United States
Phone: +1 360-428-9268
Email: [email protected]
Office Hours: 9:00 AM – 6:00 PM (Monday to Sunday)
Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Abigail Coleman (verified owner) –
Honestly better than I expected, plays beautifully.
Lindsey Allen (verified owner) –
The cabinet and playfield look fantastic.
Brandon Mitchell (verified owner) –
The whole process was smooth and the machine is perfect.
Sean Gibson (verified owner) –
Zero complaints — setup was easy and it plays great.
Brianna Kelly (verified owner) –
Fast shipping and excellent condition all around.
Paige Roberts (verified owner) –
The artwork is gorgeous and everything functions perfectly.
Ethan Porter (verified owner) –
Lights, sounds, gameplay — everything feels authentic.
Zachary Collins (verified owner) –
I love how authentic it feels.
Jenna Armstrong (verified owner) –
I’m really impressed with the craftsmanship.
Megan Bryant (verified owner) –
You can tell real care went into the restoration.
Patrick Sullivan (verified owner) –
Great quality and solid customer support.
Adam Spencer (verified owner) –
Very pleased — everything looks and works like new.
Brooke Martinez (verified owner) –
Smooth from order to delivery and the machine works great.
Amanda Cooper (verified owner) –
Top quality from start to finish.
Anthony Rivera (verified owner) –
Runs smoothly and arrived in excellent shape.
Chloe Fisher (verified owner) –
Everything works flawlessly and looks amazing.
Laura Peterson (verified owner) –
Couldn’t be happier with how it turned out.
Rebecca Armstrong (verified owner) –
Fantastic restoration work, worth every penny.
Amber Lewis (verified owner) –
Brings back all the nostalgia, plays like a dream.
Emily Carter (verified owner) –
Exactly what I hoped for and more.
Kevin Phillips (verified owner) –
Great buying experience and terrific machine.
Samantha Powell (verified owner) –
The shipping was quick and setup was simple.
Hannah Simmons (verified owner) –
Five stars without hesitation.
Alicia Perry (verified owner) –
Showed up on time and looks incredible.
Ashley Bishop (verified owner) –
Looks amazing in my game room and works perfectly.
Jonathan Price (verified owner) –
It looks brand new and plays perfectly.