Shipping Policy
Last Updated: 2025-10-16
At Retro Arcade Games, we’re committed to delivering your order quickly, safely, and at no additional cost. This page outlines everything you need to know about our shipping process.
Shipping Area
We currently offer Free Nationwide shipping across the United States.
At this time, we do not ship internationally. Any updates or expansions to our shipping areas will be reflected in this policy.
We ship directly from our Seattle, Washington facility at: 3727 California Ave SW, Seattle, WA 98116, United States
Shipping Carrier
All orders are shipped via FedEx Ground Shipping.
FedEx ensures safe handling, reliable tracking, and timely delivery for every arcade and pinball machine we ship.
Order Processing
Order Cut-Off Time: 3:00 PM ((GMT-08:00) Pacific Standard Time), Monday through Friday.
Processing Time: Orders are processed and dispatched within 1–2 business days (excluding weekends and holidays).
Orders placed after the cut-off time or on weekends will begin processing the next business day.
Shipping & Delivery
Delivery Time: Estimated 5–7 business days within the continental United States.
Shipping Cost: Free shipping on all orders — no hidden fees, handling charges, or additional costs at checkout.
Packaging: Each machine is securely packaged and palletized for safe transit.
Order Confirmation & Tracking
Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number.
If you do not receive your tracking details within 24 hours of shipment, please contact our support team.
Shipping Currency
All prices, shipping costs, and transactions on retroarcadegames.us are listed in U.S. Dollars (USD).
Customer Support
If you have questions about your delivery, tracking, or shipping options, our support team is here to help:
Retro Arcade Games
Address: 3727 California Ave SW, Seattle, WA 98116, United States
Phone: +1 360-428-9268
Email: [email protected]
Office Hours: 9:00 AM – 6:00 PM (Monday to Sunday)
Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Patrick Sullivan (verified owner) –
Very impressed with the build quality and quick delivery.
Nicole Webb (verified owner) –
Really happy with the performance and look.
Chloe Fisher (verified owner) –
Smooth from order to delivery and the machine works great.
Sean Gibson (verified owner) –
Everything was packaged securely and arrived safely.
Jason Ward (verified owner) –
The artwork and gameplay are on point, I’m really happy with it.
Dylan Harris (verified owner) –
Fantastic restoration work, worth every penny.
Christopher Adams (verified owner) –
Looks amazing in my game room and works perfectly.
Ryan Walker (verified owner) –
Great quality and solid customer support.
Daniela Chavez (verified owner) –
Honestly better than I expected, plays beautifully.
Mark Andrews (verified owner) –
It came fully working and ready to enjoy.
Brianna Kelly (verified owner) –
Five stars without hesitation.
Amanda Cooper (verified owner) –
Lights, sounds, gameplay — everything feels authentic.
Rebecca Armstrong (verified owner) –
The cabinet and playfield look fantastic.
Jonathan Price (verified owner) –
Feels brand new and looks even better in person.
Michael Turner (verified owner) –
Very pleased — everything looks and works like new.
Alicia Perry (verified owner) –
The shipping was quick and setup was simple.
Vanessa Parker (verified owner) –
Would definitely order again, very satisfied.
Jenna Armstrong (verified owner) –
Great communication and the machine arrived in perfect condition.
Daniel Brooks (verified owner) –
Fast shipping and excellent condition all around.
Jessica Hall (verified owner) –
The quality is outstanding and shipping was super fast.
Amber Lewis (verified owner) –
Arrived exactly as described and ready to play.
Garrett Hopkins (verified owner) –
Couldn’t be happier with how it turned out.
Joseph Daniels (verified owner) –
Runs smoothly and arrived in excellent shape.
Brooke Martinez (verified owner) –
I love how authentic it feels.
Emily Carter (verified owner) –
I’m blown away by how good this pinball machine looks and plays.
Anthony Rivera (verified owner) –
Brings back all the nostalgia, plays like a dream.
Olivia Stevens (verified owner) –
The detail work is impressive and it runs flawlessly.
Jacob Morgan (verified owner) –
Exactly what I hoped for and more.
Sophia Hughes (verified owner) –
The artwork is gorgeous and everything functions perfectly.
Paige Roberts (verified owner) –
It’s fun, reliable, and beautifully restored.